Garden State Honda Complaint - Fraud - Stay Away From This Dealership
CLIFTON, NEW JERSEY -- Stay far away from this dealership, their business practices are Illegal and if it's happened to me it will happen to you. I'm an educated professional who for a living is the National Director of Customer Service where integrity and doing right by the customer has always been my practice. This started back in August of 06 when I purchased a brand new Honda Accord off of the showroom floor for my son as a college graduation gift. It has been a nightmare ever since and nobody is willing to take responsibility. The summary of my situation is this: Purchased brand new car off showroom floor, it was customized with dual colored leather seats, custom wheels and other accessories that don't normally come on a stock car. Trust me, I paid for all of the accessories in the price of the car. I then bought a ROAD SIDE HAZARD WARRANTY in which I paid approx. $300.00.
In April of 07, while driving one of the tires went flat. No big deal because I have the warranty right? WRONG, the warranty Garden State Honda sold me was a bogus blank piece of paper and when I tried filing my claim they told me they have NO RECORD of me purchasing the Warranty. Even when I supplied the actual contract with my signature and GSH's, the party that holds the Warranty told me tough luck and to take it up with the dealership. At the same time while fighting to have the tire paid for under warranty, I take the car to a Honda dealership upstate (where it resided at the time) and that dealership tells me not only can't they do it under warranty but the actual TIRES AND RIMS have LONG since been DISCONTINUED. So this decked out brand new car off the show room floor with custom tires and rims was really DISCONTINUED tires and rims from their other shop in Passaic.
Since all of this has began I replaced the one tire and rim myself in hopes that GSH or Honda Corporate would do the correct moral, ethical business practice and reimburse me. HOWEVER, they have NOT and since then 2 more tires have blown and the place I took it to then said to get those tires off of the care they're ALL a road hazard! I ended up footing the bill for 4 new rims and 4 new tires. Now the car has regular stock tires and rims since GSH or Corporate Honda refuses to acknowledge they owe me the money for the WARRANTY I PURCHASED!!!! Alot has transpired over the past almost 2 years now and trust me I have better things to do with my time but I will not leave this alone because what they did is ILLEGAL and I will settle this in court. Corporate Honda is taking the stance that I need to take it up with the dealership because THEY DON'T OWN THEIR DEALERSHIPS, THEY'RE INDEPENDENTLY OWNED!
Given the fact I am a National Director and have the same business model of dealerships my corporate company doesn't own, we do however make good with the customer and then deal with our dealer between ourselves. In this case Honda Corporate acknowledged to me that this dealership has the LOWEST QOB scores out of ALL of their dealerships which makes me wonder why they kept them as a dealer representing the Honda name. My stance at this point is I bought a Honda and the last time I checked, I can't purchase directly from Corporate Honda so the only way for me to buy their product is through their dealership. Knowing about the business, we all know that dealerships must be certified and uphold certain standards to remain a Honda dealer. So the moral of this story is Honda DISOWNS their dealerships when their is a problem but certainly doesn't worry about taking your money even when illegal activity has happened AND when the tires became a safety issue, nobody wanted to take responsibility. GSH itself has turned over to a new owner since this has happened and he had his lawyer write me a letter stating he just acquired the ASSETS and NOT the liabilities...ahahhaha ever heard of such a thing? In addition, one more thing you should know about...after looking at my bill of sale with a fine tooth comb, they were taking me to the cleaners on the NJ registration which if you look on line it should cost approx. 50-60 bucks...nooo they charged me almost $300.00!!!!!!
One last thing which was illegal as well, when I traded in my 2000 Honda for this brand new one in August, I continued to get PAST DUE notices from Honda Finance telling me I was late in making my car payment on the 2000. Considering I turned it over to them in August and it was now December after looking at what happened is that they were 'floating' money. They took possession of the 2000 Honda and never paid it off until 120 days later which KILLED my credit. Finally just recently within the past 2 months was I able to wipe that off my credit. So in summary, they took my trade in car and didn't pay it off for 120 days which affected my credit, they sold me a brand new car with custom tires and rims that had been discontinued prior to me purchasing the car, I now have a car with stock tires and rims so the 5k I paid for the accessories and upgrades is out the window, they quadrupled the amount of money for registering the car and lastly the sold me a warranty in which I paid for that doesn't exist. FRAUD and ILLEGAL activity.
RUN FAST and PLEASE tell EVERYONE that you know who thought Honda cared about their customers and reputation. It's simply not true!!!!! I will NEVER purchase a Honda again, and the funny thing is after escalating this up to the PRESIDENT of the CA division, repeated attempts informing him of what had happened and lastly stating they have lost a customer for life, he had no response!!!!!