Ashley Furniture Complaint - Warranty - Leather Warranty
PHOENIX, ARIZONA -- I have had the most frustrating and disappointing consumer experience of my entire life with Ashley Home Furniture. I purchased a warranty on the leather of my dining rooms chairs and was advised when I purchased the warranty with the chairs by the salesperson that the leather on the chairs were covered from head to toe "no matter what happened to them."
There are some small scuffs and pin pricks in the leather now so I filed a claim. A technician came out and told me he would be telling customer service that the damage was customer misuse and was not covered. I explained that the chairs were supposed to be covered regardless. I then rec'd a call from customer service stating they would not cover the chairs but if I wanted to have another technician come out they would send one and to call. I called to set up the appointment and was told they have denied the claim and refused to send another tech out.
Ashley Furniture has provided no customer service and totally misrepresented their product and warranty. DO NOT SHOP HERE! They are worthless!