Legendary Journeys Complaint - Discrepancy In What The Company Offers And Then Provides
PALM BEACH, FLORIDA -- LEGENDARY JOURNEYS
All their fliers state "From $xxx per person per day INCLUDING all taxes and fees!" About 4 months before the trip was to depart Legendary Journeys offered lots of options like trip excursions, hotel location, buddy charge(same hotel and air). All this should have been made available when we paid a deposit for the trip. Even though about 19 signed up together we were not a group according to our agent, but lo and behold those people were listed on my invoice as additional traveling companions.
Pre Trip Concerns
1. Trip Insurance (refund due)
On May 17, 2007 Our agent sent an email instructing me to complete the attached forms and mail them back with a check for trip insurance if I wished to purchase it. Which I did not. When the Final Invoice came I paid it. I later found that Legendary Journey put the charge for trip insurance on the invoice. When I called and asked for a refund I was told there would be a $100 charge and I would only get a $380 refund from the $480 charge for trip insurance. There was never another communication between me and Legendary Journeys concerning trip insurance and when I called about the charge.
2. Bus transportation
Free Bus to ship we were told and on the invoice says Boca Raton (I-95) where in actuality it was SW 10th Street in Deerfield Beach which is in the next county and the travel documents that we got 5 days before we left said pick-up would be at 8am for a 50 mile trip and that people could not board the ship before 1pm. A 4 hour wait in the Florida sun.
3. Hotel Switch
Approximately 3 weeks before the trip I tried to find out if I was in the same hotel as my in-laws as my father in-law fell. I wanted to be closer to them if they needed help so I asked if we were in the same hotel. I kept getting " hotels had not yet been finalized" from our agent. I called again and again she was out sick but the person who I spoke to gave me the information and I found out that we were not in the same hotel. So I called asked if we could switch but I was told that I had not paid the $49/pp so it could not be done. I asked if anyone cancelled their trip that was staying at the Hotel Byron where my in-laws were staying, I was denied that information as it was confidential.
I asked if I could get a list of people who were staying at the Hotel Byron so I could offer a financial incentive to someone to switch hotels
but I was told that the lists were confidential (that turned out to be a lie as lists of people and their hotels were publicly posted on the Lido deck for all passengers to see). About 10 days before we set sail I called the Hotel Byron directly to see if they had availibility
to which they replied "only singles". A day or two later I get a call from someone at Legendary Journeys saying that they heard my concerns from
the travel agent and they wanted to see if they could help. I told them I called the Hotel a day earlier and was told they only had singles
but maybe he had more pull then me. He told me that before he made the call I had to agree to a $99/pp charge. I agreed and I got a call less
then 30 minutes later that he was able to get us a room hummmm
I have the phone call on tape as well as emails to substantiate this.
3. City Center (Refund due)
About 4 months before the sail date and were told that it was advisable to be in City Center to be closer to downtown or we might far enough away from everything it might take a taxi to get everywhere and that could be expensive,the charge would $129/pp. It turns out that our hotel was not in City Center as were most of the hotels that were selected by
4. Fuel Surcharge ( refund due ?)
Everyone paid this which was refunded to everyone. Question is how long long did Legendary Journeys have the money in an escrow account before Carnival Cruise Line was paid. If this is the case why is Legendary Journeys not refunding the interest that was accrued in escrow?
Excursions - Bad trips
1. April 29th Dutch/French St. Maarten
Supposed to be a tour of both sides of the Island the we only did half as we were told by our driver that due to Carnival the shops would
closed. You would think that a tour company would know that in advance.
2. May 9th World Famous Cinque Terra Ports
Days before we arrived in Livorno we made aware of a possible train strike which might affect the trip. We got off the boat, followed
the Legendary Journeys tour flag for the Cinque Terra Tour to the bus. As soon as the bus took off we were handed a printed piece of paper that stated due to the strike we were going on another tour and that we had no recourse against Legendary Journeys. We asked that we be returned
to the ship and were refused. We were driven to the city of Lerici about 90 minutes away. We were dropped off about 10:30 am and were told to be back at 2:15pm at the same spot to be picked up and we were on our own till then, no tour guide. The shops in the town closed at 1pm for siesta and the only other tourist venue was a castle/fortress to visit(additional cost to enter). When we were picked up we were driven to Forte dei Marmi we got there at 3pm, we told to be back at 4:30 to be taken back to the ship also, we were told we were on our own again. No touirst venues here and the shops were closed until 4pm for siesta.
When I got home I did a search and found this but was not offered by Legendary Journeys:
"From Lerici, you can take boats across the gulf to the Cinque Terre, five villages strung along the coast north of Portovenere. A leisurely
walk between two or more of the villages along the footpath which connects them will provide some absolutely breathtaking views of the sea and the surrounding mountains."
If you do an internet search for these cities and select things to do you get " NO THINGS TO DO LISTED"
Carnival Cruise lines did arrange alternate transportation to Cinque Terre but not Legendary Journeys.
Also, I am sure that Legendary Journeys got a refund for the train ride part of the excursion.
3. May 10th Vatican City, Sistine Chapel &
Rome Orientation Tour
We did the Vatican and Sistine Chapel after lunch we got on the bus for orientation tour of historic Rome including the Forum and Colosseum.
What this consisted of was a drive by of the just the Colosseum we did not go by the Forum. According to Webster's the definition of tour is:
"a journey for business, pleasure, or education often involving a series of stops and ending at a point"
4. May 12th Best of Pisa/ Enchanting Lucca
In Pisa when we were on the tour of the Cathedral, the Bapistery, the Leaning Tower & the Monumental Cemetary we were charged admission to the Cathredral. Next you will visit Piazza dei Cavalieri, which in the Middle Ages was the political and commercial center of Pisa. We never made it there.
Discrepancies in LJ's Brochures
Between mint(#1) one to select excursions which was sent in about 4 mnonths before we departed and the one given in ourstateroom yellow(#2)
1. #1 It is impossible to purchase these tours from ANY Legendary Journeys Representative WHILE ON THE SHIP. This is your only notice of the limited sightseeing available.
#2 They list the excursions and the amount of spaces left for each one
2. #1 Legendary Journeys designs all tours primarily for seniors, you may expect moderate to normal amounts of walking on some excursions
#2 Parking at the Vatican requires significant amount of walking to the Sistine Chapel and St. Peter's Basilica as vehicles are not allowed in proximity to the museums. This is false as buses were dropping off tours right in front.
3. #1 All Guests will be off the ship by 7am
It was a nightmare for example when giving instructions for debarkation the cruise director said sorry that he had to use "L" word.
4. #1 Allowed 1 Carry-on bag and 1 checked bag
#2 Allowed 1 Overnight bag and 1 checked bag
If you had an extra bag Legendary Journeys wanted an extra $39 it was waived for me after I pointed out the descrepancy, but about
other people, I do not know.
5. #2 Please remember that Legendary Journeys will be the ONLY company offering any tour options in Montecatini. This is false as we visted the tourist bureau 100 yards from city
hall on Via Verde where tours were available.
6. #1 Describes the trip to Venice
#2 Urgent notes Regarding Venice Tour - long ride 4-5 hrs each way.I wonder if anyone got a refund.
7. Flyer states 6 days 5 nights in Montecatini and you get breakfast and dinner daily in Montecatini. If on the last day you get picked up at 2am for a 4hr trip to the airport in Rome how do I get my breakfast and dinner. Also what a great way to spend your last day.
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