YGnition Complaint - Horrible Customer Service = Horrible Service!
RIVERSIDE, CALIFORNIA -- I moved into a new apartment complex that had Ygnition as their internet and cable television provider about two weeks ago. Once I got a list of all the channels that I was SUPPOSE to have I noticed that a few of them were not actually available. Being a huge fan of football I was quite disappointed when the channel listed as NFL Network turned out to be BBC (the British Broadcasting Corporation). Soon afterward I called Ygnition and told them about the "missing channels." The customer service operator then told me that a technician will be sent to my apartment complex the following day (which would be a Monday)anytime between 12-5pm.
I stayed home all Monday, no technician showed up and my channels were still missing. I called the company once again on Tuesday and was again informed that a technician would handle the situation the following day. Once again, no one showed up and my channels were still missing.
I spoke to the Ygnition operator again on Thursday (in a very polite manner) about my situation and after moments of hesitation, she told me that my name was not on the account. I informed her that the first time I called in for a work-order the operator registered my name into the account, however, she continued to insist that my name was not registered therefore I could not call in for service.
I then asked her, "why was I told several times that a technician would be sent to my apartment to fix the problem days before" and whether a technician would still be sent. The operator then responded "I'm sorry sir, we can disclose that information." Instead of explaining the reason for why a problem was not fixed, the Ygnition operator found a new one.
My experience with Ygnition's customer service is by far the WORST. I use to subscribe to Charter Television. And although the prices are as ridiculously high as Ygnition's, Charter's customer service never failed me; they were actually very quick and responsive.
I sincerely advise anyone considering Ygniton as their cable-television provider to reconsider. As I found out, horrible customer service equals HORRIBLE SERVICE.