Macys Complaint - Problem With Ordering From Bridal Registry And Zero Customer Service!
My Brother and his Fiance got Married in March of this year, and They had registered at Macys for the bridal shower/Wedding. I had went online to view their registry and ended up ordering something off of it to be used as a gift for the bridal shower which was at the end of February.
The website indicated the item was in stock, and I had ordered it to be delivered to my Brother and his Fiance's house giving plenty of time for it to arrive before the shower. (3 weeks).
I went through the whole order process, and entered my credit card info...etc. And at the end of the transaction, it stated it was complete and I would receive a confirmation when the item had shipped.
2 weeks went by, and I still hadn't received any confirmation of shipment. I started to panic a little because the shower was now only 1 week away. I attempted NUMEROUS times to contact somebody to give me info on my order, but all my emails went without response, and all the phone calls I placed to get someone from online were all dead ends full of countless hours of being put on hold/transferred/disconnected.
I checked my credit card, and it had still not been charged yet, so I figured maybe my order didn't go through for whatever reason, but by then, I didn't want to reorder through Macys again since the customer service was zero. So I ended up ordering a whole other gift from another store instead, and this time had to also pay for faster shipping so it would arrive at their house on time.
Now...Fast forward over 3 months later. The Bridal shower had come and gone, and so had the wedding. The honeymoon was long since over, and everyone was just back to living their lives.
Out of the blue, I get a phone call from my brother stating he just got a package from Macys. It turned out it was the item I had ordered many months back, and now they finally decided to ship it. I was FURIOUS with Macys now.
I renewed my attempts to get a hold of someone who could help me. I wrote repeated letters complaining that the gift came way too late to be appropriate as a shower or wedding gift, and that I had already purchased those gifts at another store since they had failed to confirm, or notify me in anyway since I had made the initial purchase in the beginning of February.....and it was now the middle of May!
I checked my credit card balance, and sure enough, they had charged it May 12th.
What pisses me off is that not only is the customer service and communication completely lacking, but they put me in a situation, where it would be socially awkward to tell my brother that this shipment from Macys was a mistake. It would be rude of me to ask him to return it even though I had already bought his wedding presents and had given them to him at the appropriate times.
This is a warning in general to be wary of ordering anything off the online Macys registry. They make it impossible to get any kind of help if something goes wrong with your order! Especially important when the gifts you buy are time-sensitive like for weddings!