Virgin Atlantic Airways Complaint - Dangerous Heat Levels Inside Airbus Cabin - Airbus A340
Airbus A340 - Complaint
CORK IRELAND -- My partner and myself were passengers on Virgin Atlantic 4th October Heathrow to Johannesburg. Cabin Staff on plane asked for passengers not to be loaded as the heat in the plane was dangerously high. All passengers boarded against this request and the heat was incredible.. Cabin staff could not handle the upset passengers. Men took off shirts and eventually the staff opened the doors to try cool the plane.
We were told by Captain problem was with small machine in the tail. There were also engine problems and we were in this hot plane from 2005 hours till take off at approx 2200 hrs. One gent collapsed due to the heat and medical teams were called. The cabin staff also said they were 3 crew short and although on the ground for 2 hours after we boarded, Virgin did not replace these short staff. I feel very justified to say that passengers were scared and worried for their safety.
This alarmed all of us. Replies from Virgin Atlantic Customer Relations make hilarious reading and they accept engine problems, no APU unit working,dangerous heat levels, opened doors and late take off, but say none of these problems were theirs.. So who was to blame..
Be assured I will never fly with them again.. Totally unprofessional considering the promises of top airline with caring staff. I wish Sir R. Branson could read this.