Alltel Complaint - The Worse Customer Service Ever In My Life
TALLAHASSEE, FLORIDA -- I called and spoke with a customer service rep. on Tuesday July 8, 2008 and I ordered a prepaid cell phone for my 9year old daughter because she was going out of town with her father for the first time during the summer. The representative advised me she could guarantee I would receive the phone within 2 business days. My daughter was leaving on Monday July 14, 2008. So I had to reiterate with the representative, even making sure there was not a back order on the particular phone. The rep. Aaron advised me know I would have it by Thursday July 10, 2008. When I got home the phone was not there I called customer service, they gave me a tracking number. When I tracked the information., I learned that the phone would not arrive until the 14th and the time could not be promised. Awful. I called Alltel customer service having to wait and go through voice prompts for 23 minutes to then get incompetent reps. who could not help, and even did not know or claim to have a corporate number or address, phone number or email that I could address my complaint.
I could have easily have went into a local Alltel store to get the same thing. What a mistake I made by not doing so. I think Alltel should not have phone service access via phone or online they suck.