McAfee Complaint - McAfee Software Is Useless And Tech Support Run By Robots
ROCKWALL, TEXAS -- Renewed McAfee software in March. Started getting messages that my computer "was not protected." So far we've used the online technician 5 times, been on their so-called "chat" assistance 3 times, uninstalled and re-downloaded 2 times. Tried to call McAfee and the automated answer was to call another that was a fee-based support and to have credit card information available. We've asked the "chat" assistant on the last 2 occasions that we wanted either a disk mailed to us or full refund. I get same responses to my problem, word-for-word, regardless of who the chat assistant claims to be. I give information, and they in turn ask me for same information. I will never use McAfee again.
And, if anyone knows of a class action lawsuit, I'm ready to throw my name in the hat.