Regal Cinemas Complaint - Horrible Cell Phone Reception Inside New Theater
ALBANY, NEW YORK -- It has been quite a long time since I posted anything on this site, but a recent experience of mine just has to be told so others can share in my anger and disappointment.
I recently decided to visit the new movie theater that just opened in Colonie Center (one of our malls in Albany). The general public has been led to believe that this movie theater is a state of the art complex with large screens, stadium style seating and great sound. Well, after my ordeal I find these claims to be outrageous and the theater to be anything but acceptable. Regal Cinemas should be ashamed.
I planned on seeing Sex and the City, which had just been released earlier that same weekend at the time, with an acquaintance from work. After meeting at the theater, purchasing our tickets and finding our seats I attempted to call my brother on my cell phone during the previews to inform him I was seeing Sex and the City in the new Colonie Center theater. Here is where the problems began. I could hardly hear my brother (who could also hardly hear me) due to the horrible reception inside the theater and the terribly LOUD previews. After struggling to hear and having to shout "WHAT?! WHAT?!" several times in our attempted conversation, I finally told my brother I would attempt to call him back.
I suggested changing seats, which we did, and I was finally able to get another call to connect just as the opening credits ended. All I ended up with was more aggravation. The reception in this cinema was simply unacceptable. I kept having to talk louder for my brother to hear me above the playing movie. We got disconnected twice and my brother attempted to call me back on at least three separate occasions (maybe more, my cell phone only began ringing three separate times). Throughout the movie other patrons left in disgust at the horrible quality of this theater I'm sure.
Upon the movie ending, I brought the lack of reception inside the theater to the attention of the manager. I wanted an explanation why my cellphone mysteriously worked better in the lobby. After apologizing and providing some half baked explanation that we were inside some sound-proof arena I demanded to know how he planned to placate me for my experience. I ended up receiving a pair of free passes and a coupon book for popcorn/soda etc. I plan on taking my brother to see a film this weekend, but definitely NOT at the same location.
Regal Cinemas should be ashamed.