LG Electronics Complaint - Refrigerator Is Poorly Made Of Flimsy Plastic
SAN DIEGO, 92130 CA, CALIFORNIA -- WE purchased a French Door style LG refrigerator from Home Depot on 9/4/06 - my husband was drawn in by the low price. The inner components looked cheap to me, and I was right. I was also wary of a company from Korea that I had never heard of.
Within about 9 months the two center optibin crisper drawers collapsed due to insufficient support. The drawers are supported on tracks below an upper shelf that is made of a thin plastic frame with a glass shelf. The drawers do not have a support between them to support them properly. This is a DESIGN FLAW, and cannot be corrected. One of the plastic drawer flaps snapped off because the plastic is so thin and the drawer does not operate properly because the drawers sag. I have to push up on the drawer with one hand as I pull it to get it to pull out.
Also, the "faux" stainless steel door pulls are cheap and scratch easily.
I have called and emailed LG about this and they have given me the run around. I faxed them my purchase invoice twice and they said they did not get it yet, after 5 days. It appears to me that they are not set-up properly to do business in the USA. They did not return my first call, and now I have resorted to numerous emails to try and get a response and to get my money back ($1500.00). I do not want a replacement refrigerator from LG. I will never buy any appliance from LG again. Not worth the money.