AT&T Wireless Complaint - AT&T iPhone 3G
PEYTON, COLORADO -- I arrived back from Iraq on June 20, 2008. I hinted to my wife that I wanted an Apple iPhone. As a gift for returning home and my birthday she went to the AT&T store and decided to get me a $200 gift certificate towards the phone because it was not released yet. Needless to say they charged her card $200 X 2 = $400. She went back to the store and informed them about it and they told her there was nothing they could do (manager). She would have to take that up with her bank. Today the iPhone was released and I could not stand in line and wait for it because we both currently serve and cannot get the time off to do it.
So, we decided to go after work and purchase one with the $200 gift certificate only to be told we cannot use the gift certificate towards the iPhone but we could only use it to purchase an item from the store. I said fine could I just get the money back from the the gift card she purchased? I was told no. So here I am with $200 which has yet to be sent back to her credit card, a $200 gift certificate I cannot use towards my welcome home/birthday gift, and no phone. My wife leaves in three weeks for two months.
THANKS FOR TAKING CARE OF THE TROOPS.......