Home Depot Complaint - Search For Other Door Stores So You Don't Have To Use Home Depot
BROOKLYN, NEW YORK -- My husband and I placed an order on 5/14/08 to have a storm security door installed by Home Depot #6152 (Gateway Mall in Brooklyn.) For the most part the door and the actual installation of the door went fine. The frustrations and terrible service come from the time it took for the door to be ready, delivering the door, and removing the old door and box from our property.
~The finish date for the door on the purchase order was 6/13/08. It wasn't ready until 6/23 and I had to call to find out what was up.
~On 6/23 I made an appointment to have the door installed. She said the earliest appt. was 7/3. So now we had to wait another almost 2 weeks again before we could get our door.
~The installer comes on 7/3 bright and early just to say that the wrong door was put in the truck. That our door was in the Bronx and first thing on Monday they'll install our door.
~Monday, 7/7 comes the installer calls me at 7 in the morning to make sure they have the right door. "It's a black door, right?" he asks. NO! I ordered a white door. It says white on the invoice. Now he's going to call me back in two hours.
~Three and a half hours pass and no call. Where is MY DOOR? So I get out my paperwork to call the supervisors and expeditors. The guy at the first number I called had the nerve to say that the expeditor is out today call back tomorrow. I tried other numbers. After being put on hold several times and refusing to "call back tomorrow" a few times, eventually someone agreed to look into this for me and would give me a call back.
~Instead of waiting, I called the installer again and he said my door was delivered to New Jersey and he'll bring it tomorrow. I asked him what time. 3 p.m.
~Tomorrow is here. We did some shopping with our kids in the morning because we had until 3 p.m. to be home for the door. We drive into the driveway at 12 p.m. and we see the door box on our porch. Aw, common!
~Evidently they were waiting across the street because they came to the house soon afterwards. Like I said before, the installation went fine. The door works fine.
~I asked the guy what about the old door? He says if you paid for removal, the guys who delivered the door will remove the old door.
~I called the guy who I had been calling to deliver the door. He says he's truck is full and he'll pick it up on Thursday (2 days from today). I told him I don't want that big door hanging out on my porch where my kids want to play.
~Anyway, here I am Saturday morning at 3 a.m. writing this and that big old door is still on my property. We've been calling and calling for them to remove it and it's just excuse after excuse after excuse.
~Another thing that I'm mad at Home Depot about is the young lady who they have taking the door orders told me to make sure I buy the knobs and lock for the door. I bought it right then and there because she stressed that we need it for when they install the door. Come to find out we didn't even need to make that extra purchase. The door came with locks. So now I have to go back to Home Depot and get my money back.
I have 2 more doors to buy but I am NOT going to buy them from Home Depot. The time it took to get 1 door was outrageous. In between the time I placed the order for the door to actually getting it, I got my kitchen cabinets and counters refaced by another company--and they had to make 2 new cabinets for us and install a microhood.
So, Home Depot, I'll use you to get supplies and stuff, but nothing with installation.