BJ's Home Improvement Compliment - Impressed With Service

Review by Roberts on 2008-07-12
BROOKLYN, NEW YORK -- We recently used BJ's Home Improvement Service (Bil-Ray)(Gateway Mall in Brooklyn) to reface our kitchen cabinets and install an over-the-range microhood.

Overall we were pleased about the whole experience. The sales guy was knowledgeable, the measurement guy was efficient and the installers were efficient and did an excellent job for us. The cabinets were ready at the estimated time and the job took 2 days.

The only thing that I would change is setting up garbage removal. Make sure you ask the sales guy how will the old cabinet doors and other job-related garbage will be removed and put that agreement in the contract.

The installer kept reminding me that we were responsible for the garbage, and asking where to put it. I said ok because I thought we could throw out the stuff with the regular garbage. In essence we could, but because it was so much garbage the sanitation workers didn't want to take all at once. My husband got several different reasons from the workers. One told him that we had to bag to wood. Another said that they're not suppose to touch the garbage that contractors leave--that the contractor is supposed to get rid of it. So my husband just put out little by little until it was all gone.

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