Dunkin Donuts Complaint - Changed Their Decaf Formula. It's Weak And Watery And They Pretend That I'm Nuts
PHILADELPHIA METROPOLITAN AREA, PENNSYLVANIA -- Let's start this off by saying that I've been drinking Dunkin Donuts coffee for over 20 years. I know good coffee, and theirs was amongst my favorites. I always drank caffeinated and about 5 years ago switched to decaf. It never tasted any different, and I always enjoyed the coffee.
About 3 months ago I started receiving weak and watery decaf at the counter. The first time I was sure it was a bad pot, so I asked for another. When questioned I responded that it was weak and watery. I was answered with 'Well, you wanted decaf, right???'
Yeah, I wanted decaf. Good, strong, bold decaf -the same coffee I'd come to expect from DD. Not this watery crap. Being decaf - as you know if you drink coffee - has NO BEARING on taste if it's brewed the same way. The implication and attitude here toward me was clearly 'You don't know what the F you're talking about."
I asked them to taste it, and they told me 'I don't drink decaf'
Whatever. So I wrote off that store. Since that time I've tried another FOUR (count them) locations, and ALL have the same weak watery crap being served as coffee. When I looked the manager in the eye this morning and asked point blank - "did DD change the decaf formula" - he said 'I don't think so'. Let me translate that -YES!
Same response when I asked him to try the decaf -"I don't drink decaf".
That's the last time I waste money on DD. I just wish DD would revert back to their original formula - it was amazing.