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Velocity Products Inc. Complaint - Pepper Spray Is Just A Rip Off

Review by poe on 2008-07-12
TEXAS -- I ordered muzzle pepper spray to ward off aggressive dogs. It was sold as a spray but when I tried to use it, it came out as a weak stream that barely even dribbled out the end. When I tried to return it and get my account credited, they send me a return policy letter that basically says that I had to jump thru all their hoops before they would do anything at all. What a bunch of crap customer service and crap products.

You live and learn and I learned that I and any one else I know will never do business with this bunch of losers.
Comments:7 Replies - Latest reply on 2008-07-13
Posted by tnchuck100 on 2008-07-12:
It would be interesting to know...exactly what were the 'hoops' they wanted you to jumps through?
Posted by Anonymous on 2008-07-12:
Call them and get an RMA. Ship the product back and they ship you a replacement. If you want a refund you still need an RMA, then ship it back. They deduct 25% as a restocking fee (even if it's defective) then issue a credit for the remaining balance. What's so difficult?
Posted by tnchuck100 on 2008-07-12:
25% restocking fee on a defective product? What are the doing restocking a defective product? Obviously they intend on returning it to inventory, reselling it, and potentially collect 25% on the same item indefinitely.

Under those conditions I would send it back and dispute the charges.
Posted by DigitalCommando on 2008-07-12:
I tried their salt spray, its no good either.
Posted by Anonymous on 2008-07-12:
I'd forget the pepper spray and have a little chat with the owners of the dogs. There is no reason this should ever be a problem for you.
Posted by Anonymous on 2008-07-12:
I used a pistol on an aggressive dog one time. Worked great.
Posted by old fart on 2008-07-13:
When I was a milkman we carried aeosol pepper spray.. it came out in a solid stream and when you're are being attacked by a vicious dog, you simply don't have the extra split second to aim at the dog's face..much less have time to reach for the can..Like I said on another thread, the best result I had was when I dropped a 40 pound milk case on the dog's head.... worked like a charm!

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