Petsmart/Banfield Vet Clinic Complaint - A Bit Of Information About Banfield
AKRON, OHIO -- I noticed my nine year old cat was losing weight. I made an appointment with my regular vet, five days away. The next morning, I found my kitty in the basement not moving and hardly breathing. I have an emergency clinic I have used, but it was 20 minutes away. My vet is 45 minutes away. I bundled her up and took her to Banfield, which was five minutes from me.
To make a five day story short, they perked her up with IV fluids, did blood work, told me she had elevated liver enzymes. They insisted on keeping her and I didn't care. They were very good about telling me what things were going to cost. Every day for those five days, I was there three times a day visiting her, agreeing to blood work, listening as they told me other things they were uncovering. Finally, she was well enough to go home. My bill for Banfield, $2,800.
Within 48hrs, she got glassy eyed and lethargic. I called my vet, drove the 45 minutes, and the minute my vet looked at the cat, she said, "Diabetes." A $28 blood test later, it was confirmed. The cat was so far gone that trying to regulate the disease was probably going to be futile. I had her put to sleep.
I still had two cats left, so I looked up the symptoms on line. My kitty had every symptom listed for diabetes. She was a classic case. I wondered why Banfield hadn't caught it. I pondered this out loud in front of my co-workers and they ALL had stories to relate about Banfield being money driven more than pet driven. After investigating more, their credo is to get the animal, keep it, run tests, run the bill up, and take the money, all while appearing to be concerned.
I looked at my vet bill. They did over 20 blood tests on my cat and never tested for diabetes, again, all of her symptoms obvious, but I didn't know. This is why I am passing along this info to you. As is, I feel horrible and guilty for not seeing what they were doing, but all I could see was that she was feeling better; that's all I cared about. I beat myself up about "if I had gotten to the disease sooner," but my vet assures me those five days wouldn't have saved my kitty. Aside from that, Banfield made a lot of money off of my ignorance and my love for that cat.