Kohl's Complaint - Returns - Customer Service
WATCHUNG, NEW JERSEY -- Kohl's is the only store that has the returns counter situated in the very back of the store. There is no way to return an item in the Kohl's of Watchung, NJ in under 20 minutes. First of all, it takes time to park in their too small, always congested parking lot. Then, it takes 5 minutes just to walk to the back of the store, in a hidden area, to make a return. There is ALWAYS only one person working the return counter, and ALWAYS a line.
Why can't consumers make returns at the front end of the store? Is it because there are ALWAYS lines up front, too? There are never enough cashiers available. By cutting costs in customer service and convenience, Kohl's will continue to lose business.
I can't stand going this store any longer.