KitchenAid Complaint - KitchenAid Ice Maker and Customer "NO" Service
BIRMINGHAM, ALABAMA -- We bought 5 KitchenAid appliances from HH Gregg in December 2007. The ice maker worked intermittently until March 2008 and then quit completely. We have had 8 service calls and replaced 4 parts. It still does not work. We paid $1,400 for the ice maker and have been having to buy bags of ice for 5 months. Kitchenaid/Whirlpool Customer "NO" Service is very arrogant and condescending and refuses to replace the defective unit. HH Gregg has asked Kitchenaid to replace the icemaker, but they obviously don't have much regard for HH Gregg either.
Kitchenaid has offered us a 6-month extended warranty, but I can't understand what good that will do us for an appliance that does not work at all. I guess we can meet a repairman at our house every 2 weeks for six additional months before we accept the fact we have been cheated and buy a different brand ice maker. I wish we had read reviews on the internet before we remodeled our kitchen.
We bought Kitchen Aid appliances thinking we were buying quality products from a reputable company. We were badly mistaken.