Symantec Complaint - Symantec And The Big Issues That They Have
We recently had to upgrade from Backup Exec Version 8 to Version 12.
The IT Manager was hesitant of upgrading, as there had been massive problems with upgrading to Version 10 which eventually got axed.
"It will be fine" I told him. My God was I wrong.
As an IT professional I have never had to deal with such a horribly managed company. Even after 6 months, our Backup Exec 12 software is still not working correctly due to continuously being issued incorrect Installation Keys.
It got to the point where the Upgrade process was so complex and mixed up by Symantec that we had to involve the Distributor from whom we got the software off. 3 months he has been working with Symantec to get us 11 License Keys.
This is not a joke, this is real... unfortunately.
Symantec Portals and processes are so tied up with trying to prevent piracy and copyright infringement that they have made it too hard even for the IT professionals to get what they require.
Stay clear of Symantec and Backup Exec.
The worst company I have ever seen, and I have seen some real shockers!