Frigidaire Complaint - Rust On Freezer Door Under Water/Ice Dispenser
LAKE CITY, FLORIDA -- 3 years after purchasing a Frigidaire side by side the interior outboard wall of the refrigerator side mysteriously started cracking and separating. After so many days Lowe's ended up giving me another side by side (Frigidaire frs23r4aw8) with the approval from Fridgidaire. The wall problem seems to have been modified to stop the cracking problem. Now 5 years old, on the 4th year rust starting appearing on the freezer door. On the 5th year bubbling paint from the exfoliation process under the ice/water dispenser has occurred. I took off the cup tray to see what could be the poor craftsmanship problem.
To my dismay they had installed steel screws (screw, plask h/l, #6 x 3/8) I called the company that makes the screws (Eskay Screw Corp) and they make specialty screws of whatever material specified. This specialty screw is specifically designed for plastic to metal applications. This is all well and good for a non wet area installation. The brilliant engineers should not have any screws in a wet area to begin with. And the cheapness of Frigidaire to buy a steel screw vs. Stainless steel screw is where this problem occurred. A stainless steel screw and the proper type of RTV sealant would have prevented this mess along with a multitude of other complaints that I have read on this same situation.
These refrigerators are much too expensive to buy every 3 or 4 years. I called the company I couldn't understand the girl very well on the telephone. When she was done confusing the hell out of me she patched me over to a repair tech. She hung up and he informed me about the cost of the service call, then the cost of replacing the door, we were looking at about 400.00 dollars as his quick estimate. I payed 800.00 dollars for the garbage. Never the less I told him to stay home. If any one wants any thing done about this crappy company, all of you need to file a report on your computer to the FTC (the federal trade commission). If everybody reports this company on your specific problem they will start an investigation and will eventually lead to a class action law suit.
So just don't complain about it here where just you and I see it. Let the FTC handle the situation.
Rust On Freezer Door Under Water/Ice Dispenser