Whirlpool Complaint - Buyer Beware!!!
LITHIA SPRINGS, GEORGIA -- My gas oven (less than 2 yrs old) stopped working but I could still use the burners on the top. I called Whirlpool 4 times before I could get an appointment for service. I finally scheduled service and they told me the date and that someone would be calling me to let me know what time. The next day no one called me to let me know what time they would show, I called Whirlpool again and they said I needed to call the service company. I called the service company at 5pm and they told me they would be there at 6:30pm, I informed them that I could not sit and wait that I had made plans.
I called Whirlpool back and filed a complaint against their service company and against them because of the service. I finally had to call a repairman. The repairman told me that heat from the stove top burner had gotten under the hood on the stove and the wires got hot, melted and shorted the computer board. He told me that it would cost $200 to fix a $375 stove. I have been trying to get a hold of a supervisor at Whirlpool with no luck!!
The repairman said he had seen problems like this for this type of stove.