Carnival Cruise Line Complaint - Carnival Cruise From Blankety-Blank
NEW ORLEANS, LOUISIANA -- This happened to us years ago, and I've been angry about it ever since. I know there's nothing I can do about it now, but wanted others opinions on this - even if it's just to make me feel that I was justified in being angry.
For our 10th wedding anniversary, my wife and I decided to go on a cruise and with the help of a travel agent, we settled on Carnival Cruise Lines "Celebration", sailing out of New Orleans, LA on Nov 7, 2000.
We arrived at the port in New Orleans in the early afternoon, only to find that it was jammed with people. The ship got into port late because of rough weather and they were still unloading and restocking the ship. After standing/sitting/leaning for about 4 hours, we were finally able to get aboard and go to our stateroom. Nice enough accommodations, even though our departure was going to be delayed because of how long it took for everyone to get aboard. Our departure was further delayed by the captain (or cruise lines) decision to wait for a group of 20 people from the MidWest whose flight was delayed. Ok, I can understand this, I'd have been bummed too if we had missed the cruise. We finally got underway, and started down the Mississippi. It was unusually chilly and windy on the deck, and we hadn't brought warm clothes, so we stayed indoors.
Once out in the ocean, we experienced 17ft seas that had the ship 'shuddering' from time to time and the staff posted sickness bags to all of the elevator shafts. People were getting seasick everywhere. I spoke with someone at the purser's desk and they told me that there was a hurricane in the area, but that the captain had all of the latest weather equipment aboard and we'd reverse our direction if we had to to miss the storm. Several times the passengers were 'reassured' by the staff that we were going to miss the storm. Um, nope, we went right through it.
We arrived in Jamaica much later than anticipated and our tour of the falls in Och Rios was canceled due to lack of time. And in order to make it to the Grand Cayman's on time, we had very little time to do anything else in Jamaica.
Once we got to the Grand Cayman's, the weather was bad enough that only one tether boat company was running (with three 50 passenger boats) and they were trying to service 4 cruise ships - two that were planned and two that stopped because of the bad weather. We elected not to go on the snorkeling excursion because of the weather, so we had now missed out on two excursions.
We kept telling each other that as long as we got to Cozumel, we could just make the best of things ... well, that didn't work out so well either. Another ship that had docked in Cozumel had been slammed up against the dock, damaging the structure, and all of the passengers were being flown home. So we headed back to New Orleans a whole day in advance.
Now the worst of it ... while we were aboard the boat, when it wasn't raining and windy, the crew was on deck sanding and refinishing the railings, etc, as the boat was to be dry-docked two weeks later and reassigned to Galveston, TX. The fumes and noise were so bad that we couldn't even sit on the deck the 1.5 days that it was nice enough to. The only area on the deck that you could have been comfortable on was blocked off. We were also asked to be out of our room for approximately 5 hours the one day so that they could rewire the electrical outlets in the room.
I went to the purser's desk again, expressed my displeasure with the whole cruise (politely), and was told that there was nothing they could do about it, I'd have to wait til I got to the States and call the main office number. I tried calling the customer service number, didn't get anywhere with the rep and asked to speak to someone higher up. A very self-righteous employee that was supposedly a manager got on the phone and told me that the best he could do was to offer me 10% off my next cruise. After all, the cruise line was 'gracious enough' to refund our port fee for Cozumel. Gracious? We didn't go there, so why should we be charged a port fee anyhow? After several conversations with Customer Service employees/managers that told me the best they could do was 10% off my next cruise, I not-so-politely told them that my next cruise and those of any friends/family members would most certainly NOT be with Carnival. I understand they can't control the weather, but we were repeatedly told that we would sail around the storm and we didn't. And the inconvenience of the whole refurbishing of the boat while we were aboard was absolutely the last straw.
Sorry to rant, but does anyone else feel I was justified in my anger at Carnival?