Federal Express Corporation Complaint - Forgery, Fraud And Breach Of Contract
CHICAGO, ILLINOIS -- FedEx has a pretty high wall separating them from their customers . I caught their driver forging a signature , inventing a name and breaching our delivery contract not to mention losing a simple envelope that required direct signature . The folks at the 800 ground customer service number are friendly and of no help doing anything more than what the internet offers except placing a call tag and later a trace agent on a letter they claim was delivered and signed for that was magically retrieved two days later from the same ghost that signed for it originally.
The driver must have been so shocked at seeing a ghost twice that he/she placed the envelope back on the FedEx truck and since disappeared. ( the ghost could not write - only make a 1/4 inch pen stroke on the FedEx pad and the ghost has a new first name no-one since great grand dad in 1860 used it 900 miles away . ) Since FedEx ground customer service is no help and insisted the package was delivered I resorted to other means to locate it . Finally I was able to guess which terminal the driver worked out of ( terminal 381) . I called so many times I finally penetrated their armor by eventually guessing an extension number ( even the receptionist only uses voicemail) and I got a nice lady in H.R. who is digging in to help me.
We'll see but it has been 8 days and many , many hours on my part not to mention the $45 I spent to get the letter hopefully delivered .When FedEx loses your package , you'll need a private investigator to find it and don't use more than one call to the 1-800 line . If they can't help you'll only annoy both parties . Find the last terminal that touched it and bug the daylights out of every person there every hour , every day until somebody takes personal ownership .
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