McDonald's Corporation Informative - Customers
I'm am writing in regards to all those unhappy people that "will never" stop at a McD's again.
I work in the McD's in Australia, I'm not sure how it is overseas but I know here, down under, is not what you people say it is. I have a few points that I want to clear up etc.
Just off the top of my head, TOYS, we give out 1 toy for every happy meal bought. 1:1 ratio, it is advertised that there are 2 toys, usually it is 2 toys that you can COLLECT by buying another Happymeal.
Secondly, do you people have any idea what we have to deal with from... well... YOU. its constantly "I want, I want, I want." For gods sake, a please and thank you would be nice once in a while. And no matter it the fries were cooked in gold plated vats (deep fryers) you still would have something to complain about, "not enough salt, too much, shouldn't have salt on, should have salt on, my fries are cold because I decided to talk to my friend for 20 min b4 eating them!".
We go through hell with these, I know I have had complaints "i have 2 pickles on my cheese burger" or "the lettuce on the big mac is falling off" or what ever else you come up with.
When you order your food, you want in NOW, you don't have the patience to wait an extra 30 seconds for it, we do our best to get it to you fast so just tone down a bit honestly.
We have to deal with smart-a** customers everyday. So don't be offended when we don't laugh at you when you add a "mc" to every word you say, "Can I McPlease have a Mcmeal McCombo, with McFries and a McCoke, McThankyou". Its not funny, and it just shows how dumb you really are. Also have you ever worked at maccas, if you have you will understand how easy it is to make a simple mistake, by accidentally grabbing the burger with pickles instead of the burger without them, just politely bring it back and SAY... not shout or be all aggressive about it.
You may not know it, but WE ARE PEOPLE TOO. I don't come to your workplace and scream at you "YOUR PENCIL ISN'T SHARP ENOUGH" do I?
It seems as tho as soon as you walk through them doors you turn into complete idiots. Treat us with respect and you will get better service.
Gloves is another thing I see that many people have complained about.. I have done all certs in food handling and every teacher I have spoken to agrees that the use of gloves is just s bad as using your bare hands.. Now I'm not saying that gloves shouldn't be used, but I know that in some parts its not necessary I know in Australia though it is.
Sauce charges, yes we charge for extra sauces, some may know that Mcd's have now put in to play some dietary and healthy standards, like 'made for you' we charge for extra sauces as a deterrent because one portion is better for you rather than 2 tubs of sauce. Also syrups, you complain about McD's making you fat, yet you want more syrup for your hotcakes! FGS have some sense, high in sugar or fat.. make you big!
No we don't substitute, if you don't want pickles but want an extra meat patty you have to pay for it, yes, you cant just mix and match things, we don't custom make your burgers, we have a set standard although we can take sauces away or meat etc, or add stuff on but we don't sub... you pay for all of it.
The common myth that our nuggets are just the scraping of bones... NOT TRUE, Aussie nuggets are taken from the breast of the chicken.
And don't scream at us for broken shake and sundae machines or frozen drink machines... its not like we tell that machine to break like I have had stuff thrown at me cause the frozen coke machine is broken.. We have to wait for the repair people to come out and fix it, and you know what they are like.
I'm not saying that all customers are bad, and I'm not saying that its always your fault. And I totally understand that some crew people look and act like they have just been picked off the street and have no manners, but before you get on your high heels and become that mad customer, try being polite about it and I'm sure we will fix it for you, we take a lot of crap from you.