Office Max Complaint - Don't Pay For Max Assurance Extended Warranty!!
EDISON, NEW JERSEY -- Dealing with Office Max Max Assurance has been an utter nightmare. Not only are the help desk and computer help desk agents liars, but they are incompetent as well. It took two grueling months to finally get a refund for my all in one printer. They had the nerve to send me an Office Max purchase card! Needless to say, after a tongue lashing they are sending me a check. I work in a very small office consisting of only 3 people. We were unable to conduct business as usual during this two month time frame. We were forced to work from our homes where we had to use our own personal printers, faxes and copiers. During these 2 months Max Assurance had hired a tech company Prism Pointe Technologies.
The field technicians they sent out were either indolent or semi mentally retarded. None of them seemed to know what they were doing. Any time they came and gave Max Assurance their prognosis it would take another two weeks to get the technician to come back out with a replacement part. Twice the parts they ordered were incorrect and sent to the wrong address. Countless hours I had spent on the phone with both companies trying to get someone to fix my All in One or replace it.
Each time I called I had to speak to a different help desk agent no matter if it was a day later or an hour later which left me even more frustrated. The first 5-10 minutes of my call was sitting in silence while the new agent reviewed my 2 month long profile only to have them ask the same questions. The majority of the time the agent I had spoken to previously did not feel the need to make any notations in my profile as to why I was calling or what they had promised me they would do.
Therefore, I was left to bring the new agent up to date and start from the beginning. I had been promised each time the field tech would call a certain day or time and they didn't. I had been promised the part would be in within a certain time frame and it never was. I had been promised a supervisor would call me back...it never happened. I spent two months getting the run-around. Some of supervisors even stopped answering my calls. I have no idea how this company is functioning. I have never dealt with a company as disorganized and inept as this one. I wouldn't even recommend them to my worst enemy.