Grand Plaza Hotel, St. Pete Beach, FL Complaint - Dishonest Hotel, The Worst Customer Service Ever
ST. PETE BEACH, FLORIDA -- My husband and I checked into a room in June which was completely paid for. The room was horrible. The bathroom door was wide open, the lights were all on, there were two small pillows on the king size bed, the view was a wall and an air conditioner, and it was a handicap room. We weren't in the room 2 minutes when we went straight to the desk and said this was not acceptable. They said there was nothing they could do, the room was booked with a limited view and they didn't have any more rooms. They would not refund any of our $314.
They were rude and arrogant. They were not willing to work with us in any way. I don't think I have ever dealt with people more difficult. We called Expedia, who we had booked with and they contacted the hotel, with no results. Expedia did however give us a partial credit and credit towards another room which says a lot for Expedia. The clincher was that when I received my credit card statement there was a charge from this hotel. I called the credit card company to find out what it was and to explain that we didn't even stay there. It turns out the hotel charged us for missing pillows on the bed, which was one of our complaints.
The credit card company, once again contacted the hotel and they refused to do anything. However, Chase Bank, removed the charges anyway, which says a lot for them! Stay away from the Grand Plaza Hotel in St. Pete Beach. They are crooked, dishonest and have no interest in making the customer satisfied.