HomeBrands.com Complaint - Cancelled My Order After 25 Days Of No Movement - Gaggia Classic Espresso Machine
Gaggia Classic Espresso Machine - Complaint
First of all, this company does not provide any phone number for contacting them, only a single email for all matters: email@example.com. While they say orders are generally shipped in 1-3 business days, my order sat stagnant for 25 days. After 12 days of checking the website for any update to my order status, it still said "pending review". I contacted firstname.lastname@example.org and said I would cancel unless I heard something from them. I got an email saying they would look into it and expedite the order which was being drop-shipped from the manufacturer. 11 more days went by and I never had any follow-up communication from HomeBrands and the order status on the website remained "pending review". I contacted them via email again and said unless I get confirmation (a tracking number) that my product has actually shipped and is en route, then I want my order cancelled immediately. I got a response to the effect of "we'll check with the company shipping directly and see if we can cancel it", to which I responded... "It's not my problem if you cannot determine the status of your order. Cancel it.". I have yet to confirm if I received my refund transaction, since the cancellation email was just received today... but I trust it will go through.
In summary, they did respond to my inquiries and did cancel the transaction at my request, so I would not characterize the company as dishonest. But I give them extremely low marks on product availability, performance and communication. I just opted to pay 25% more to buy the same product from a reputable source who had the product in stock and answered a phone when I called... I'd recommend the same to anyone else.