IPower Complaint - IPower Is The Worst Webhosting Company Imaginable

Review by ipowerblows on 2008-07-17
PHOENIX, ARIZONA -- Here's a list of Ipower's service blunders:

1. shut off my website for non payment when indeed it was paid in full. After I proved to them that I had paid by sending them a credit card statement it took them 3 days to turn the site back on - total downtime was 6 days!

2. They increased my yearly payment by $525!! They said that is was the same amount I'd always paid. After I proved to them that I had paid only $342 for the last year by sending them a credit card statement they refused to give me a receipt. I tried for 3 weeks,calling every other day, I still do not have a receipt for the payment I made. Sounds like the higher price will be back.

3. Their spam control does not block anything, there can be Viagra in the subject and it gets through - there spam control is a extra paid service.

4. There servers reset and go down on a weekly basis -when you call tech support they say they know nothing about it. They have a watchdog service that monitors when the servers go down and sends an email - their tech support people don't know what it is.

5. tech support is the worst - they should go back to their jobs at McDonalds.

6. And the last straw - They had my websites down for 3 weeks!! they could not tell me when they would be operational! After their attempts to block me from removing my sites from them(hard to believe the things they did) was unsuccessful, I moved on.

How this company stays in business is beyond me.
Comments:5 Replies - Latest reply on 2008-11-05
Posted by Anonymous on 2008-07-17:
yes, they are one of the worst out there. Plus they allow the site owners they are hosting to send spam out -via- Korea or someplace and point the spam to the site hosted on iPower but do nothing about it. They are a spammers dream, send all the spam -via- an offshore spam friendly ISP and point it back to iPower.

It's all about money with them not whats right, honest or fair. GoDaddy will charge about 40% of what iPower charges if you are still looking.
Posted by Anonymous on 2008-07-17:
Agree with super Godaddy, is adorable and there customer service is one of the best 24/7. I have a Domain with them try giving them a try.
Posted by Anonymous on 2008-07-17:
I meant affordable
Posted by ladyblogger on 2008-11-05:
IPower - I have to say that they definitely broke the mold. I signed up with them just for a domain name last year and the customer service was so bad.
At the end of the year I didnt renew but they kept emailing me asking me to renew different accounts which I never had. I only had one and I didn't renew it. I tried emailing and explaining to them and kept on getting different people who were were absolutely no help. They then billed me and finally stopped after I contacted my credit card company. Now lo and behold a year later, they are back to their old tricks again. I just noticed a $9.95 charge when I was checking my account online. I am glad that I never hosted with them it was only my domain. I host now with another company and have no problem. I did my homework and it paid off. I am just wondering, can a company bill you without authorization or is that illegal? Thanks
Posted by Anonymous on 2008-11-05:
Just about all ISP's default to auto renew. You have to dig deep into your admin area to find the check box to turn off the auto renew. My guess is you were set up to auto renew that domain and their system picked it up and ran your card.

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