Enterprise Rent-A-Car Complaint - I Really Don't Want To Nag, But...
PORTLAND, OREGON -- I rented a car from a local Enterprise branch last month. Returned promptly and subsequently found out that the rental was charged over $90 when the cost should only be around $55. I called them on 7/2, was told that they would take care of it, and nothing happened. Called them again on 7/11, was told that they would give me the refund (THAT SAME DAY, was what the guy, a different guy, promised). Nothing happened. I called today, the THIRD time, and the same second guy answered. Said he would call me back and of course didn't. I called him, the 4th time, and he got really defensive, saying that he had done his part and the refund should be made ON THE SAME DAY! To give him credit, he did seem to have made an effort and honestly is the only saving grace of this branch. However, the way he talked about it, it's as if I were at fault.
Either their accounting dept is really screwed up, or the whole company is just plain shady, as in "stalling long enough so I will give up out of sheer despair." I explained that I wasn't mad at him personally (and in the most polite manner you can find in someone in my situation), but I can't help feeling annoyed that I should feel bad about something that they did wrong. I don't have high hopes that I will get my refund any time soon. I can envision a 5th, 6th, 7th,... nth call, until one day I am so pissed I will stop calling them and just complain to the BBB directly.
I have a life and calling them every five days is not my job, or a hobby. How can a small thing be so complicated with them? And for less than $40? It amazes me.