T-Mobile Complaint - Run - Don't Walk Away From T-Mobile
ORLANDO, FLORIDA -- Basically I have two on going issues with T-Mobile. First, the lack of reception in the Orlando-Lake Mary metro area. Never would have come to mind that I would have such reception issues with T-Mobile when other cell phone companies I used had no issues. At my house I have NO reception and must make all calls on a land line.
My other problem, which seems to be endless and fruitless is attempting to get a rebate for a new Blackberry phone w/new line on the family account. The store and rebate form indicated I would get a $50.00 rebate by simply filling out the form and submitting it before a deadline. With form submitted before deadline, I have to date received 3 rejection letters related to my rebate. After this last letter and several calls to both the rebate center and T-Mobile customer non-support, still have no assurance I will ever get my rebate. At this point with all the wasted time and frustration, I know that once my contract expires, I will gladly take my money and business to another cell phone provider. I have faced facts that I will never see my $50.00 and can live with that, because I now have a GOAL in life to spread the word about T-Mobile to anyone who will listen.
I take great joy in bad mouthing T-Mobile at every chance, and I know that I will cost them much more than $50.00 in the long run.