American Airlines Complaint - Delayed Flights And No Response To Complaints
I would like to relate my experience with American Airlines for the world to hear.
On a recent holiday I made 4 flights with this airline and only one of these was on time. That was the one I missed when the previous flight was late. All of these flights were late due to mechanical breakdowns and in fact twice we were held up for over 25 minutes while the plane was started manually. All this meant that we were 1 day late getting to our destination and 1 day late getting back including missing my International connection, and having to rebook at my expense to get another flight.
When I returned to New Zealand I contacted the Customer Service department twice via the web page and twice I faxed my complaint to the address on their web page. From this I received one automated reply saying that a customer services representative would contact me in the near future.
I am totally convinced that American Airlines has no customer service department personnel and that it is run by automated computers.
My advice to anyone who wants to travel and be on time, is to steer well clear of these people. Also if you expect any type of service at all don’t deal with this airline.
If my experience is anything to go by how long is going to be before one of their planes falls out of the sky through shoddy maintenance.
It is far better to pay another $200 for your flights and get there without hassles. After all I am over $500 out of pocket because of their failures and they don’t want to know or even acknowledge my letters. If everyone gives them a wide berth maybe they might get the message. I can supply a copy of my complaint sent to AA if this helps.
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