eBay Complaint - Changing ebay (my fantacy)
I'm one of many people on this site that posted a complaint about ebay's customer service. My particular case involved getting suspended because it had been years since I'd last used ebay, and my three year former e-mail adresss was still in their system. Like many of you, I was enraged at the idea that such an innocent and unintentional act could warrent such drastic measures on ebay's part. I was even more frustrated when I tried to contact them, (The only known published phone numbers I could find for ebay were posted by users at other websites.) But most upsetting of all was my inability to do anything about it. The fact is, ebay has a monopoly on the online auction business. As much as I despise the way they run things, they know that I know that I need them more than they need me.
What to Do? (My fantacy)
Last night a was lying awake dreaming of ways to get through to the ebay big wigs, when a simple idea suddenly poped into my head. Why not organize a campaign of internet civil disobediance. Here's what I have in mind:
First we get a large number of ebayers and ex-ebayers to sign up to participate in a day of hell-raising at ebay. I'll explain how thats done in a minute but first let me say that it would be critical to have a large number of people participate. We would need a clear list of issues we want resolved that are reasonable and practical, so were not branded as cyber outlaws. Finally, the reasons for our actions must be posted at ebay so that everyone affected would understand that we want to make ebay better, not distroy it. Only when everything was in place and a clear date has been chosen would I advocate doing the following:
Go into ebay and bid $10,000.00 on every auction on the site.
Of course this would ruin the auctions of a lot of innocent people and they would have a right to be upset. However if this was done on a single day (perhaps posted in advance) and the the number of auctions ruined was large enough, ebay would be under a lot of pressure to re-emburse these people for their auction fees. The fear of this happening again might just shake things up. Maybe they'd realise that making a few changes might just be a cheaper alternative than having this sort of thing happen again.
Well, it'll probably never happen. I don't have what it takes to actually follow through on this little fantacy. I know one thing though. If it ever did get organized, I'd sign up in a minute.