Ruby Tuesday, Inc. Complaint - Lack Of Service And Concern For Customers
MOOSIC, PENNSYLVANIA -- On Thursday, July 10, 2008, we took our office staff to lunch at the Ruby Tuesdays at Montage Mountain in Moosic PA. We arrived at 12:15 and were promptly seated by the hostess. That is the last we saw of any one. We sat there for 20 minutes, until 12:35, and no one had come over to take our drink orders or food order. I attempted to waive down the waitress waiting on the neighboring table 3 times, only to be ignored completely by her. At 12:35 we decided to leave as we felt 20 minutes was long enough to wait for service. On the way out, I told the hostess that we were leaving because no one had waited on us, and her response was "duh, oh ...ok".
The next day I contacted Ruby Tuesdays via their web-site and related this story. The same day I received an auto response from corporate saying someone would be in contact with me regarding this matter. It is now a week later, and guess what? I've never heard from Ruby Tuesdays. I guess I shouldn't be concerned by the restaurants lack of customer care or concern, as it would appear to be a part of the corporate culture to ignore customers and complaints.
So, if you are thinking of going to the Ruby Tuesdays in Moosic at Montage, do yourself a favor and stay away! Pick another restaurant, any other restaurant!