Dell Computer Corporation Complaint - Dell Bait & Switch Gimmicks & Their India Customer Service Center
MAINE -- I could write a book on the bad experience I had with Dell. But, I'll keep it short. About 3 years ago, I was in the market for a new computer & I definitely made up my mind to buy a Dell, as everyone I knew that had one, raved about the quality. I admit, I have not really had any problem to speak of with the computer, the BS I went thru after I made the deal online was my nightmare. I admit, I was attracted by the "no interest for one year" deal they had going on at the time. I thought, "well I have pretty good credit, I'll see if I qualify". Well, I entered all of my personal information, & whalla! Instant financing for my new Dell computer. Great, now I can pay this off as I want to within a year & all will be good...... NOT.
I receive a bill after about 3 weeks after I purchase my computer, so I am under the assumption that they will still send invoices even though there will technically be nothing due. So, I set it aside. I receive another bill a few weeks later, again I set it aside. By month three, I get a phone call from "Dell customer service" -(India branch) In which I am told that I owe three payments..... I say "hey wait a minute, when I bought my computer I signed up for the "no interest for one year" deal. Which, the reply from the other end was "you qualified for preferred financing" Mr. Robert, not "no interest financing". I was confused.... seems to me, preferred financing would be.... well..... "preferred" & one would tend to think the word preferred would be really good." Well, I'm here to tell you, wrong...I was dead wrong. the word "Preferred" according to Dell, basically means sticking that no inerest deal straight up your "you know what" & making you think that everything feels good, when really it will hit you three months later after it is too late to send it back.
Anyway, I went round & round with this jerk off from India, in which I could understand about every third word from the guy & then I asked to speak to his supervisor, which was also Indian. I then asked to speak to someone that was NOT Indian, & the response I got was, "we are all Indian here". I'm thinking, "great". I ended up telling the Indians I am not making a payment & that I would contact Dell directly. So, I did. Basically, I got the same run around from them as the Indian customer service center. I received countless harassing phone calls & e-mails from these "you know what's", still I did not budge & did not pay them. I decided to make a complaint with the Better business bureau. After I did that, I received an E-mail from a higher up within the Dell corporation, which basically amounted to an apology, but no way would they honor the deal I signed up for. At the time, my credit was almost spotless. Not perfect, but very very good. Of course, letting payments go, is now effecting my credit thanks to Dell & their bait & switch tactics. I continued to receive harassing phone calls & e-mails...And, I basically got fed up with it all & just paid it off complete. I had the money to pay for it from the beginning, it was just the point of paying for it interest free over time that was attractive.
I don't know what kind of credit you have to have for dell to consider you in these interest free deals, but mine was almost perfect...And, that's not what really bothered me about the whole thing, it was just that I was led to believe that I was getting something I was not. From this experience, I will NEVER buy another DELL product.