Priceline.com Informative - Warning - Priceline Hotel Reservation Rip-Off
I entered $200 for a 4 star hotel in Seattle for one person, and Priceline confirmed a reservation for me with accommodations at the Sheraton Seattle. I called the Sheraton and asked them what sort of room was reserved in my name, and they told me it was a two double-bed "remainder"room, which are the least desirable rooms in the hotel. Imediately, I went to AAA and checked the price for the same room. It was priced at $188.10. A typical 4 star hotel in Seattle runs $300. The Sheraton is not, I repeat, NOT a 4 star hotel. Plus, I could have booked the at the Sheraton myself for less money!
When I called Priceline their customer service person could only read from a scripted response with resolution. In the end, she became rude and unprofessional. I was told that nothing could be done and that there was no one else I could talk to. Later the same day I tried the same exact action and the result was the same.
Lastly, Priceline submits the charge to your credit card as a "hold" of funds and they do not submit the actual charge. I found out that the consumer cannot dispute a charge until it is actually submitted by Priceline. Problem is, you cannot put a stop to the hold either. It's a catch 22. If I do not show up for my reservation, I am in breach of my contract with Priceline and will have a problem with the charge dispute. If I show up, the Sheraton cannot cancel the reservation. They already told me that was between me and Priceline.
Conclusion: Priceline is a scam. They are dishonest and their claims of saving the consumer hundreds of dollars is an outright lie. AVOID PRICELINE LIKE THE PLAGUE
This has turned out to be a costly and time consuming mistake.
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