Pizza Hut Complaint - Horrible Customer service from entire team AND manager
SAN JOSE, CALIFORNIA -- I ordered online for my Fiance and I one afternoon last week so that when he got home that night he would have his FAVORITE pizza waiting! I thought it was brilliant I wouldn't have to wait an hour and a half for pizza to arrive instead I would order it early in the day and not have to deal with it. It was supposed to arrive at 9:15 PM. I called at 9:45 and asked where my pizza was. The guy on the phone was asking around and finally came back to tell me that they had "canceled" my order because they tried to call and I didn't pick up. Well, I received NO phone calls from pizza hut that whole day. So I have talked to several people by this point to which they just kept saying well send you the pizza in 35 mins! WELL THATS GREAT at 1030 I will get my pizza and I haven't received and apology or even an offer to FIX the problem they had just created! No offer of a discount, NOTHING! I called corporate and got their store in trouble as well as made their district manager aware of their behavior. I am DISGUSTED! Pizza hut corporate is sending me a coupon for 2 free pizzas! I am still watching my bank account to make sure I don't get charged because those guys are IDIOTS! I am a BIG fan of customer service because I work at the container store and we are taught that customers come before anything! SO ya, I know its just pizza but customer service is a BIG deal.
I called again today to redeem my free pizza's and was in aggressive argument with their manager who CLEARLY got in trouble. She decided to tell me about why it was my fault and not theirs.(AND I DIDNT EVEN BRING IT UP SHE DID) I called corporate again and will be talking to the District Manager within three days.