Chris and Pitts / Grocery Store Complaint - Leaking 76 Oz Of Chris And Pitts Bar-B-Q Sauce!

Review by Panic on 2008-07-18
HESPERIA, CALIFORNIA -- I had purchased a 76 oz bottle of Chris and Pitts Original Bar-B-Q sauce and had laid it down on its side (thinking it was sealed) in my pantry because it would not fit standing up. One week later I have found that it had leaked onto the other shelves and into my box of trash bags. I now cannot use this product because I have no idea if someone has contaminated it or if the seal was just too weak!

How can I get a refund since I have thrown away the receipt for my groceries? I will not throw this bottle away until I find out what I can do with this problem.
Comments:8 Replies - Latest reply on 2008-07-19
Posted by S. on 2008-07-18:
'I will not throw this bottle away until I find out what I can do with this problem.'
First off, buy another box of trash bags. Take out one bag. Into it place all the trash bags the sauce leaked out on. Place the bottle of sauce in the same trash bag. Clean the shelf in your pantry. Carry out trash bag containing messy bags and bottle of sauce to the dumpster.

I think there's a reason why bottles are set upright and not laying down on a shelf in the grocery stores.
Posted by JC on 2008-07-19:
Sarcasm aside...

Obviously a broken seal.

Put the bags and bottle in a bag and take it all to the grocery. Ask to speak to the manager. Politely explain what happened (point out the ruined trash bags). Tell him you are concerned that other bottles may have the same problem. Tell him that you don't have a receipt but you would be happy with an exchange or store credit.

Best case: You get BBQ sauce and bags.
Worst case: He says no.

Pleased or not, be sure and let his supervisor know (ask for the Store Manager or District Manager's phone number or owner if it is local).

Why all the sweet talk?

Managers are normally given a lot of flexibility with return and pricing policies. If you are demanding, loud, or disrespectful, I can almost guarantee you will be quoted policy and turned away. If you are friendly (smile) and non-threatening, I would just about be willing to bet the cost of the BBQ sauce and bags that you get what you ask for and possibly an apology for your inconvenience.

If you ask him for his bosses number so you can compliment him (and do it), he will remember you and you will never have a problem with a return at that store as long as he is there to handle it.
Posted by madconsumer on 2008-07-19:
to late for a refund. if the 3$ is going to break you, stand on a corner and beg for dimes.

you have zero proof it was opened when you baught it.
Posted by Slimjim on 2008-07-19:
For how much the bags and the jar of sauce cost, I can't imagine it being worth any time invested other than throwing them out. Sometimes you just have to cut your losses.
Posted by Chris on 2008-07-19:
Thank God it wasn't tarter sauce, I heard that stuff can make a real mess
Posted by Anonymous on 2008-07-19:
I didn't read anywhere that the OP said this was going to break him/her so why are we offering advice to beg at a street corner?...but at any rate, I don't know if you'll get a refund or not, but you should at least let the store know that the sauce leaked, could be a bad batch, or could have just been the bottle you bought.
Posted by DigitalCommando on 2008-07-19:
Write Chris & Pitts a letter indicating your problem. I'm sure they would send you a coupon for a free one. Now mop up that mess with some hamburger patties and start grillin.
Posted by Anonymous on 2008-07-19:
Digit has a good idea. With gas $4.00 a gallon, it hardly seems worth running it back to the store for $3.00

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