Arrow Financial Services Complaint - Paid Twice - Can't Get A Refund
NILES, ILLINOIS -- Arrow Financial Services collected a debt from me and unfortunately I paid them twice. The error was mine but they have been unresponsive to my requests to rectify the situation.
In March 2008 I paid $919.97 through an attorney - the payment went to Arrow Financial and it cleared my bank on March 11, 2008.
Thinking the first payment I made was for a different account I later paid Arrow Financial directly via a check and that check cleared my account on May 19, 2008.
I have been attempting to contact them since early in June. Four inquiries via their web site, a letter complete with a copy of the check, and 3 phone calls have produced no results. I have the customer service supervisor's name - he has apparently had my information and refuses to call me back. He has the arrogance to place a message on his voice that indicates he will return calls at HIS convenience.
Perhaps he feels entitled to have a low opinion of someone who has had the misfortune to find herself in a situation that ends up with bills turned over to collections. I hope it never happens to him because he will deserve exactly the consideration that he has given me! Regardless of his opinion I expect him to be professional and take care of business.