Invisible Fence Complaint - Invisible Fence Company "Guarantee"
CALIFORNIA -- I bought the invisible fence pet containment system last summer. I had it installed and paid $1,300. I was promised up and down that containment was GUARANTEED. We had a fence but the problem was my dog was jumping OVER it. He is very agile and he knew freedom was on the other side.
Shortly after it was installed he figured out that he could get over the fence without getting the shock if he jumped over the gated portion of the fence (they don't put the wire on moving gates generally). He got out, I called them and they came out to move the wire. Shortly after that he got out again because he could still make it over getting only the warning tone or just the weak initial shock.
They came out and increased the correction/decrease time for warning. He jumped again and this time was hit by a car. Three days and $5000 later, when he was out of the doggie ICU I called Invisible Fence again to tell them it wasn't working and my dog had been hit by a car. They were unsympathetic and took no responsibly. They blamed me saying I didn't do enough training. Of course the training is to teach the dog where the boundaries are and he was jumping over a 5 foot fence (an obvious boundary). If you read the fine print in the contract they have countless opportunities to come "tweak" the fence if it doesn't work. Then after a year they will tell you you're SOL. They will still come out for service but for a fee starting at $90.
They came out and tweaked the fence again but my dog didn't jump the fence for about 6 months after getting hit because he was injured not because the fence worked. I know this because we took the receiver collar off for that time. My dog recently decided he was over it and jumped the fence again (twice) with the Invisible Fence collar on and "working".
They also told me that I could not turn up the fence by myself (they couldn't make it out to my house for two weeks) because it required special tools. My BF figured it out in about 45 seconds and we turned it up ourselves. They don't like that because they charge you $90 just to show up at your door.
The fence may work for you but be prepared for poor customer service and make sure you get it working very well in that first year. Know that the term "containment guarantee" is interpreted loosely by them. If you have a smart, high energy dog, don't expect a quick fix.