Anthem Bluecross And Blueshield Informative - Poor Customer Service
INDIANA -- July 19,2008
8 calls, 4 e-mails, 1 letter and no answers.
I have nothing but difficulties with Anthem Blue Cross Blue Shield Company since my wife and started using your healthcare service. Bloodwork is covered at 100% after you pay your co-pay, I still get bills from my doctor for an additional payment since you have processed the bloodwork wrong time after time. Calling and e-mailing your company is a waste of time. We hear the computer is not working properly. Another excuse is that there is no supervisor there. When I ask to have one call me, they never call back. When I e-mail them on their contact site, they do not answer.
I have filed a grievance on line about an appeal of a charge in May 2008. they neveranswered. I sent a second e-mail and they told me that you can't file on line. I asked why do they have a grievance form on line then. Their answer was I Don't know? I mailed an appeal to the appeal division on June 17, 2008. I still have not heard a word. They are supposed to contact you within 30 days in writing. I have e-mailed twice this week of July 14,2008 on it. I still have not received an answer.
I want to know why I don't get answers from my phone calls, e-mails, & written in a mailed appeal. Why is this company so evasive? I want my bloodwork visits to be processed correctly. It is suppose to be processed as a lab, not as a surgery. The processing continues to be done wrong every time we get bloodwork done.