Gurnee Hyundai Complaint - 2008 Hyundai Elantra Poses A Serious Danger And Should Not Be Purchased
GURNEE, ILLINOIS -- I had my brand-new Elantra for about 26 hours (I drove it 100 miles since I bought it), when it malfunctioned and died in the middle of an intersection. I tried to have it towed, but HRA was a total failure. They could not get a tow truck until the next day. I was able to re-start the car and have my husband drive it to the nearest dealer to repair it. We are now at DAY 10 of the brand-new car being in the shop. They don't foresee having it fixed until DAY 12, which is 7/21 (I bought my car on 7/8/08). In the course of these 12 days being in the shop, the car was hooked up to the computer ONLY ONE TIME that I know of. That process returned an "error code" which stated there was a misfire on cylinder 1. The dealer has then only driven my car to try replicating the problem, and checked wires & cables to make sure "they weren't loose". Meanwhile, they have put 300 miles on my car! They now say that the regional office told them to replace the fuel pump on the car. The dealer had already told me that there was nothing wrong with the fuel pump (I asked them if the fuel pump could be the problem). I don't understand why they are replacing the fuel pump now when they said it "tested" OK?
The dealer said that when we pick it up, it will have about 3/4 a tank of gas in it, which is about the same amount I dropped it off with. They have piled 300 miles onto my brand-new car, they haven't given me the courtesy of a FULL gas tank. I've paid 12 days of car insurance, loan interest and lost out on 12 days of free XM radio service. I also had to use my other car for commuting, which doesn't get as high of fuel economy as the Elantra (I bought the Elantra to SAVE MONEY ON FUEL COSTS, etc, but I haven't seen the benefits of owning the vehicle since it's been in the shop for going on 12 days). The dealer has no intention to make anything right, and they act like this isn't a big deal to have a 26-hour-old car break down and then be in the shop the next 12 days.
This car poses a serious safety issue. My 26-hour old Elantra with about 125 miles on it lost all power and died in the middle of an intersection during a simple left-hand turn. This happened during the first 24 hours I owned the car. This car purchase was a complete mistake.