Footlocker Complaint - Lazy Employees - Puma Flip Flops Purchase
I recently went to footlocker to purchase a pair of flip flops. When I walked into the store, I was the only customer in the store, and all the associates were just standing around and having a personal conversations.
I easily picked out a pair of flip flops I liked and walked to the cash desk and discovered nobody was staffed there. I had to walk back to the front of the store and interrupt the employees' conversation and asked if I could pay for this. They rang me through and asked how I would pay for my purchase, I responded by saying "credit". The associate than informed me that the pin pad was malfunctioning and that they could not process any electronic transactions and that I had to pay in cash.
I kindly informed her that I have had many years of retail experience and including a stint at Foot Locker itself and told her that she could call her merchant bank for an authorization and just take a manual imprint of my card and adjust her inventory once her pin pad was up and running again, and that she could do all this without touching her cash register at all. The associate than told me that she did not have the time to call in (despite the fact that it takes normally five minutes to obtain an authorization over the phone, and that there were NO other customers in the store).
I am frankly appalled at the attitude of the employees at this store. I walk past the store almost daily at various times throughout the day and they are never busy (even during back to school or Christmas), now I know exactly why.