Walgreens Complaint - Incorrect Pill Amount
BAKERSFIELD, CALIFORNIA -- Walgreens 9550 Hageman Drive Bakersfield, CA 93312
On 7/19/08 at 12:34pm I pulled up to the Walgreens Pharmacy drive thru window (9550 Hageman) to pick up my refill that was ready the previous evening at 7:00pm. I gave the window clerk $33.99 cash for a refill of 60 pain pills. When she handed me the bottle, I immediately noticed that it only had a few pills in it. Before leaving I opened the bottle and counted the pills. There were only 23 pills in the bottle. I then looked at the label on the bottle and noticed it said there were 60 pills in the bottle and that they had been double counted.. In less than two minutes, I handed it back to the clerk and asked her why my prescription was not filled completely. She took the bottle and was gone for about five minutes. When she came back, she asked, "What happened?" I said, "That is what I am asking you. There are only 23 pills in the bottle and I just paid cash for 60 pills." She proceeded to argue with me, saying that I must have done something with the
pills because she knows all the pills were in the bottle when she handed it to me. I asked, "Did you count them yourself?" She said "No, but we always double count this medication because it is a controlled substance."
By this time, I am extremely upset. I went inside to ask for a manager. I was told that there was not a manager available and that the store manager could not help with a pharmacy situation. I said, "Well, you better call your manager because I am not leaving until somebody either gives me my money back or the pills that have obviously been taken from my bottle." An employee got on the phone and soon a young girl came in and claimed to be the manager. (She obviously was not, as her badge indicated that she was a sales clerk.) By then I had five Walgreens' employees all talking to me at the same time, going on and on about how I must have taken the pills out and now I am just trying to get more. OKAY! That makes alot of sense. "I never even left the drive-thru," I said "and you have security cameras right there that prove I did not do such a thing!"
Then another lady came, who walked up to the drive-thru window and proceeded to talk to my sister about the situation (who was still parked in the drive-thru lane) all the while her employees were telling her that I was the customer not the person she was talking to. It took her about five minutes before she stopped talking to my sister and finally turned around and addressed me. Again, she accused me of lying. I asked her to count the pills herself. Three employees answered, almost in unison, "We are not going to do that, you already opened the bottle." I said, "Fine, write a note saying that at 12:35PM you counted the pills that were in my bottle and that I already opened it and counted it myself." They refused. I then opened the bottle and dumped it on their counter top. I counted the pills in front of all the customers behind me, and all five RUDE employees. I counted 23 pills. They said they would not acknowledge this if they were asked. I was
handed a business card and refered to the district manager.
Then, the fake "manager" asked if I wanted to give the pills back. I said , "Yes. Are you going to refund my money?" She said no, because I already had the pills in my possesion. I left outraged.
I called the number on the business card and they do not work weekends. I've left three messages. I also called the police department, who came to my house. They definitely believed me but said it was a civil matter. I filed a complaint with the State Board of Pharmacy. And I called the DEA, who doesn't answer the phone. I tried calling back to ask the name of the employee who claimed to have "double counted" the medication. The lady on the phone, who claimed to be both the store manager and the pharmacy manager, hung up on me.
I want my money back or the pills that were possibly stolen by a Walgreens employee.
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