Humana Complaint - Non Payment of Pre-Approved Surgery
I guess when you get pre-approval from Humana for a surgery their intention is they approve for you to have surgery but they are not pre approving payment for the surgery.
They have held payment based on not having medical history on file, now is that something you do after you have approved payment of before, I think that should have been before.
Then they deny my surgical nurse claim stating I did not have coverage at the time of surgery. The surgical nurse was the one that contacted Humana for pre-approvals before I had surgery, so give me a break!
I have spent the past 10 months trying doing everything they have requested and although they have not denied my claims they are continually finding excuses to not pay them that cost me my good credit, time, and patience. If I would have known they were not going to cover the procedure and cause me so much stress and time after they approved it I would not have had the surgery.
So to all of you considering Humana, don't, find a good company to cover you. My insurance agent signed me up with Humana thinking I hardly use medical insurance, and Humana was cheaper than the insurance I had at the time. Well you get what you pay for, lesson learned the hard way. Pay a little more to have a good insurance company, do not buy into Humana's cheap policy because you will not get good service when you need them the most.