Delta Airlines Complaint - 2 Day Delay In Atlanta
ALANTA, SOUTH CAROLINA -- Below is the letter I wrote concerning my 2 day unscheduled layover in Atlanta and their reply.
I am looking for information concerning how to go about requesting payment for my 2 day delay on getting out of Atlanta. I flew into Atlanta on Sun to transfer to a Florence, SC flight (coming from Lexington, Ky). Because of the storms in Atlanta; I was delayed 3 times leaving LEX.
The agent at the LEX airport changed my Florence Flight to later in the evening, the seat was confirmed. On finally landing in Atlanta, I was greeted by 100's of 1,000's of people who were all so stuck in the Atlanta Airport. After standing in line for over 2 hours and finally getting close to the front of the line and seeing a Delta agent, who took my ticket and scanned my ticket, at which point I was told that my fight would take off at 9:45 and my SEAT WAS CONFIRMED. I left the line and went to my gate. I waited there for another hour to find out my flight was indeed cancelled. In order to book another flight I had to return to the line that is now spanning to the back of 'D' concourse (approx. 16 gates). I was so upset I called my husband who booked me a room. I found a smaller line (at a gate that was not opened but the agent was there) and stood in line again to ask what I had to do to rebook my flight. She was very helpful and gave me the 1-800 number to call. My husband called and I could not get out of Atlanta until Tuesday. I would like my room paid and the money I spent on food reimbursed. This is not including the taxi to get to the airport or the one I had to take to buy the things that were in my suitcase that I would need for a 2 night stay.
Thank you for your e-mail describing your recent experience with Delta
and our Delta Connection partner, Atlantic Southeast Airlines. We
appreciate your taking the time to share the details.
Your time is valuable, and operating on schedule is equally important to us. When a flight is delayed or canceled due to weather or air traffic restrictions as was the case with your flight, it is being done for the safety of all passengers. The decision to cancel or delay a flight due to weather is not usually made until the day of the flight; however, we occasionally cancel some flights proactively when we become aware of an upcoming weather problem. This gives us a better opportunity to contact our customers and arrange alternate flights. Since these disruptions are beyond our control, we do not provide compensation or amenities, such as
meals or lodging.
During irregular operations, we try to put you on the first available Delta or Delta Connection flight.
We are sorry to learn you weren't happy with the alternate flight arrangements we provided.
We also regret that you were detained as we are generally able to handle the necessary processing very quickly. Delta has recently taken steps to improve airport wait times, such as offering self-service check-in kiosks and reallocating flight schedules to smooth peak crowds at the airport. However, unexpected peaks of activity can cause temporary delays.
Again, thank you for writing. We recognize this was not the response you expected to receive and trust you will understand our position. We value
your business and hope you will continue to choose Delta.
Jessica P. Neil
Before I left Northern Kentucky for the LEX Airport no one called to inform me that my flight was delayed for 3 hours.
What I find funny is that some people did receive room vouchers and food vouchers. Why? There were 100's of 1000's of people in the Atlanta Airport, but very few Delta Employees. The line I stood in for over 2 hours had only 3 employees working to help customers. There were no employees walking around to help direct people or answer questions.