Reliant Energy, Inc. Complaint - Agent Does Not Like His Job
TEXAS -- I just spoke on the phone with Ramone. I asked him if I could make a payment. He was VERY unpleasant. He was not friendly at all. He asked for specific information without explanation. He was short and acted as though I was an annoyance. He spelled out my last name and I had to practically talk over him to get him to hold on because he misspelled my last name. Then he repeated it as if I was rude. My payment did not go through. He said it was probably because I gave him the wrong expiration date or the wrong zip code or the security code. He did not ask to verify or try another number. I tried to explain to him that I moved and it may be under my old zip code. But again, I had to practically talk over him. I stopped to let him talk and tried to explain again, but I had to talk over him. We both stopped talking and instead of him asking me to continue, he just didn't say anything at all. I ended up hanging up the phone with him and calling back and trying the automated payment method again. My payment went through the second time.
It's pretty sad that a computer has more personable skills than an actual person. This was a HORRIBLE first time experience with your customer service. For me and a lot of other people, customer service should be top priority for winning over a customer.