Microsoft Zune Complaint - Defective Product That They Won't Replace
My daughter really wanted some kind of mp3 player for Christmas 2007 and after reviewing the Zune and Ipod decided that we would stick to Microsoft (since we have found them in the past to be reliable) and get her a Zune. On Christmas my daughter opened her Zune and began charging the Zune so she could use it to listen to her music while she worked out. The next day when she woke up to use her Zune she unplugged it from charging and went to turn it on, however, the only thing that would appear was a big exclamation mark.
We called Zune and explained the problem to them and spent over an hour on the phone as they explained that I must have not charged the Zune long enough although it had been charging for hours. After an hour on the phone and then hours uploading new software onto the computer and Zune the Zune still would not turn on so she could listen to music. More hours were spent on the phone and the product still wouldn't work.
I decided to take the Zune back to Radio Shack where we bought the Zune (along with the original receipt and only 20 days after the purchase date) only to find that they could not replace the Zune and could not refund us our money! We got back onto the phone and a box was finally shipped to us to send in for repair. When receiving the Zune back in January my daughter didn't receive her green Zune back, yet received a navy blue Zune in the mail that said "refurbished" on the back. So I paid $250 some dollars for a Zune she never used to receive some refurbished one back in the mail a month later.
My daughter loaded her music onto her Zune and began using the Zune for a few weeks while she worked out when again the Zune shut off and would not go past a exclamation point screen. We got back on the phone with Zune where we spent multiple nights and hours calling multiple Zune numbers and talking to 5-6 different people who kept telling us the same steps over and over and then transferring us to numbers who then would transfer us back. We went in circles on the phone until I finally asked to speak with a manager about the problem.
After speaking to the manager the conclusion which was established was that I was now going to have to send back in the Zune to receive only ANOTHER refurbished one and not get an extension to the warranty when it has been almost 6 months that my daughter has had the Zune yet only worked for about 1 month. Zune refuses to give me my money back, Radio Shack refuses to give me my money back (that was established in Dec!), Zune refuses to extend my warranty, and Zune refuses to send me a brand new Zune! So basically I have thrown $250 dollars down the toilet because Zune doesn't seem to care about a consumer at all.