Nationwide Home Warranty Complaint - Will Not Pay Claims - Well Pump Replacement
NEW YORK, NEW YORK -- This company will not pay claims. I located them online and took out their home warranty plus coverage on my water well. It covers my deep well pump that is 160 feet in the ground and supplies the only water to my house and livestock. I called out a well/pump man to diagnose the case and he said the well pump had died. I knew I had special coverage for the well pump so placed the claim.
The next day I called the company back and someone in claims said an authorization form had been mailed to my well man, but when I contacted him he said he had not received a fax from NationWide Home Warranty authorizing the repair. The next morning I called claims and talked to the supervisor to see what was going on. She told me I had to produce maintenance records on the well pump or they wouldn't approve the claim. A deep well pump is maintenance free. It would cost over $1,000 to pull it out of the ground. It does not require servicing. All it needs in order to work is electricity. When it quits, its because it has died. I explained it was like a light bulb. You can't maintain a light bulb.
When it dies, you replace it. The claims supervisor still denied my claim. I was so mad I almost had a heart attack. It costs more money than I have to have it replaced, so I am without water. Dirty clothes piled up, my livestock screaming for water and dehydrating. I am in my 70's and under a doctor's care. I live in the high desert and it is over 104 degrees, and I can't even use my evaporated cooler because I don't have water. I live in the country and have no neighbors so I have no way to get water to my livestock. I filed a claim with the insurance commissioner who is going to look into the matter. If he can't get them to pay the claim then I will hire an attorney, and I will sue them for my livestock losses as well.
If I have a stroke due to the heat I'll throw that in on the lawsuit as well, and they can pay for my hospital/doctor bill. Stay away from this company!!!!!