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Webkins Ganz Complaint - Inability To Find What Is Wrong

Review by skitacook2 on 2008-07-21
We have purchased two Webkinz for our young grandson. He had some initial difficulty logging in but that passed until now. When we returned from vacation, he was unable to log in. When he tries to log in all he gets is XXXX. I've looked in vain for some type of contact information or some way to find out what is wrong.

Whether this company can get through I'm not sure as there is no valid e-mail address for this company. From what I've read on this web site Ganz is not interested in customer service only in making money. This will come back to bite them as it does all who ignore their customers.

I will not buy any of their products and I will be very sure to contact the places where we purchased the Webkinz.
Comments:3 Replies - Latest reply on 2008-11-24
Posted by spiderman2 on 2008-07-21:
Here is the contact information for Ganz
1-800-724-5902
e-mail support@webkinz.com

If you call, you will probably have to leave a message but they will call you back, just not very quickly.

Good luck.
Posted by Anonymous on 2008-07-21:
When he tries to log in all he gets is porn? I needs me some webkinz!
Posted by auntiebethie on 2008-11-24:
I have filed a complaint with the Better Business Bureau in
Ontario asking for a refund of the cost of each pet purchased.
I encourage any one else with a complaint to do the same!
I will keep you informed of any action by the BBB

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