Starbucks Informative - From a Starbucks Employee
MARYLAND -- I have worked as a Supervisor for the largest Starbucks in the US for over 3 years now. And I have found Starbucks to be a love hate relationship. As I am sure a lot of the regular consumers have too.
Everyday I come to work with a smile and try to meet the customers needs as best as I can. Some days my job is easier than others. But the other days I can´t wait to escape. I love seeing customers walking out the door with smiles on there face and drinks in there hand. But I can´t tell you how many times customers have come in and demanded refunds because the drink doesn't taste like it does at there neighborhood Starbucks.(I work on the busiest highway in the US) I assure them that my baristas have made the drink correctly but if they would like I personally would make it again. Most reply with "I drink these every day so I would know." I would love to say to them "I make over 300 of these a day I´m sure it´s made right!" Most agree others are rude and ignorant enough to insult me and my employees. Sure sometimes baristas make mistakes.
But as a consumer do you think that sometimes you are a little to critical. Ok my latte isn´t 170degrees it´s 165 or o my god even 160degrees. Or I can´t believe you didn't put whip cream on a nonfat mocha my Starbucks knows to put it on anyway. But really take a second and put yourself in the shoes of the worker, when you have customers coming in complaining to you for 8 hrs straight most of the time about something you know you did correctly even the best associates are going to get a little frustrated.
I love working at Starbucks serving the average coffee drinker. And I love talking with my customers that come in every morning. But there is a select few out there that drink Starbucks daily and think that because of that they are the all knowing king or queen of Starbucks and they can critique every Starbucks with a fine tooth comb and should they find one imperfection are the first to cry foul.
Listen Starbucks is an one of a kind experience. Not one of those experiences is going to be the same but should you come into my store on a busy Sunday afternoon and I am on the BAR you will experience a once in a lifetime experience. I promise you that.